GENERAL CONDITIONS:

Order via our website:

"When you place an electronic order via Meltem Demir - hediyebas.com, you are deemed to have accepted the preliminary information form and the distance sales contract."

Consumer Rights:

"Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the relevant Distance Contracts Regulation for the products they purchase."

Shipping Fees:

"Shipping fees paid by buyers for product shipment are part of the shopping process."

Product Delivery:

"The purchased product is delivered to the specified address within the legal period of 30 days. Buyers may terminate the contract if the delivery period is exceeded."

Product Quality:

"Products are manufactured specifically for each individual, in accordance with the specifications specified in the order.

Stock Problems:

"For products that are out of stock, the seller notifies the buyer within 3 days from the moment he learns of the situation and the payment refund is made within 14 days."

PAYMENT PROCEDURES:

Payment Obligation:

"If the buyer does not pay the product price or cancels the payment, the seller's delivery obligation ends."

Credit Card Security:

"If payment is not made as a result of unauthorized use, the buyer must return the product to the seller within 3 days."

Force Majeure:

"If delivery is delayed due to unforeseen circumstances, the buyer may cancel the order or request a postponement of delivery."

Product Control:

"Buyer must check the product before receiving it and should not accept damaged products."

RIGHT OF WITHDRAWAL:

Right of Withdrawal:

"The buyer can return the product within 14 days. Contact information: Meltem Demir - hediyebas.com, Baraj Mah. Tuğrulbey Sk. No:1 D/22 Altındağ Ankara, info@hediyebas.com, Tel: 0 544 145 44 43."

Withdrawal Notice and Process:

"In order to exercise the right of withdrawal, the seller must be notified within 14 days."

Use of the Right of Withdrawal:

"The returned product must be sent undamaged and complete, along with the invoice and other documents."

Return Conditions:

"When the right of withdrawal is used, the seller is obliged to pay within 10 days and take back the goods within 20 days."

Products for which the right of withdrawal cannot be exercised:

"Products that are specially prepared for a person and are not suitable for return due to health and hygiene reasons are outside the scope of the right of withdrawal."

DEFAULT AND ITS LEGAL CONSEQUENCES:

Payment Default:

"In case of default in transactions made with a credit card, the buyer is responsible for fulfilling his obligations with the relevant bank."

DELIVERY AND PAYMENT DETAILS:

Payment Options:

"Payments can be made by bank transfer, EFT or credit card. Credit card transactions are instant."